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Reacties geplaatst door Ilias

7 Reacties

I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

Thanks, I hope everything will work now

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9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

Yes, thanks, now I see NS Flex!There is some product “Reizen op saldo bij NS 2e klass”, may I remove it, can it interfere with NS Flex subscription? 

14
I
9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

Thanks! But how I can activate my current subscription Weekend Vrij? I talked with customer support, they said it is active. As I understand ov-chipkaart does not see my active NS Flex subscription 

14
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9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

Thank you for the information! And now can I change my subscription to Dal Voordeel, for example? After that I have 30 days to upload it to my ov-chipkaart through ticket machine, right? Also I did not get, should I press “pick up order” or go to “load other products - unlimited month traveling”? What is the difference between them?

14
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9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

Thank you for the information. You mean activating in ticket machine?

14
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9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

They say they do not see any additional amount of money that was taken from my account, but in attached file you can see that full amount of money is taken - everytime. I have NS weekend subscription from 28 May 2023 (in website, but from mail - it is from 27 May 2023). 

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9 maanden geleden
I
IliasIntercity
gevraagd in NS Flex

I can not upload NS subscription to OV-chipkaart

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and as such cannot help you with your problem. You should contact customer service directly to have them take a look at this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. They could not help

14
I
9 maanden geleden
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