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Reacties geplaatst door viktoria.meleg

1 Reactie

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hello, I asked to terminate my card and my Weekendrvrij product on 11 of September. They told me to do online. So on 12 of September I filled the form asking terminate my personal OV chip kaart. (Kaartnummer: 3528 ******). I got the form and also on the phone previously that as I asked on 11 of September (2 weeks before 27 of September) they would allow me to terminate the contract. (Kennummer: H044150912064786) I sent my card by post last week with the form about the request for termination. Then yesterday I got the mail that they will take the month fee for the Weekendvrij product 2 of October and each month from now on for a year (Referentienummer: 9985227). I can not use the services of NS anymore as I have left the country and I suppose I have done each step to terminate this contract so please help me to fix this I do not want to pay for a service which I can not use anymore. Thank you in advance, Kind regards, Viktoria Meleg

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Maxime NS
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