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Reacties geplaatst door dslinz

2 Reacties

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dslinzOp het juiste spoor
gevraagd in OV-chipkaart

Why are customers always blamed for missed checkouts, when that is rarely the source of the problem?

The 3 times per year was to prevent fraud via www.uitcheckgemist.nl (customers not checking out after a long journey and then asking money back as if they only made a very short journey). NS Customer Service is more lenient, especially with check in/outs with the wrong company or when there are technical problems with poles or gates. No they aren’t, they absolutely refuse to make an exception regardless of the situation, per their support.

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7 maanden geleden
D
dslinzOp het juiste spoor
gevraagd in OV-chipkaart

Why are customers always blamed for missed checkouts, when that is rarely the source of the problem?

Actually, its often the customers "fault".   People check in with wrong companies because they dont look for the name of the company. They forget to put their card against a check in pole. People forget to check out at company A and run for the train of company B. They dont pay attention with the turnstyles and walk in too fast behind someone and dont pay attention to the screen that it actually says check in or hear the beep. Or they think theyre checked in whilst they dont have enough money on their OV chipcard. And dont even start with OVpay. Some banks have difficulties like ING when they have another malfunction. If thats the case, complain to OVpay. And then theres the group who always use it as an excuse whilst they know they've not checked in.   So no its not always the NS 's fault. If theres a real malfunction itll be known and you get your money back regardless if its your fourth or tenth time this year. But, 3 times a year is coulance. They dont have to do it. If you havent

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