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Reacties geplaatst door actracode

3 Reacties

A
actracodeSprinter
gevraagd in Abonnementen

extreme charging fee

The Always Free-subscription is only valid for trains, not for buses, trams or subway. I don't know why you're being charged € 64,10 for train travels, since that should be covered by your subscription, but if you scroll down on your invoice you can see exactly which travels are being charged. is changing back to NS flex an option right now? or will that 580 still be charged?

10
Momo
3 maanden geleden
A
actracodeSprinter
gevraagd in Abonnementen

extreme charging fee

Not much we can do here (this channel is not Customer Service) but if you can post a screenshot of your invoice (without personal details or card number) we might be able to explain. so they are basically charging me 3 fees, why ? isn’t always free only 360 a month? if i knew this i would have never changed anything

10
Momo
3 maanden geleden
A
actracodeSprinter
gevraagd in Abonnementen

extreme charging fee

Welcome to the NS Community! If you see that amount in the cost counter in Mijn NS (app or website), please ignore it because it’s broken. Your invoices will be correct. its not in the counter they send me an invoice with that amount, still does not explain why it is so high even tho i already paid my last invoice with no issues.

10
Momo
3 maanden geleden
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