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Reacties geplaatst door Kseniia Krutenko

2 Reacties

K
Kseniia KrutenkoOp het juiste spoor
gevraagd in Abonnementen

wrong invoice

Hello Kseniia Krutenko and welcome to the NS Community. It looks like good advice has been given above. For privacy reasons, I have deleted the screenshots from your post. Thank you, fro your help🙏

7
Momo
1 maand geleden
K
Kseniia KrutenkoOp het juiste spoor
gevraagd in Abonnementen

wrong invoice

It's not uncommon that journeys made with other operators such as GVB take a while to be processed. Even though three of the journeys you made took place before the previous invoice's date, it could be that you haven't been charged for them before. Are you sure they were on the previous invoice already? If so, you should contact NS customer service directly to have them correct this. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook. Thank you !Can you tell me how can I delete this topic?)

7
Momo
1 maand geleden
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