Naar NS.nl

Reacties geplaatst door alvincai

2 Reacties

Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

[quote=alvincai]Hi, I was a foreign student in NL but have returned to my country. Recently I received a mail asking me to pay 50euros for my DAL advantage annual subscription as they could not debit my bank account (my bank acct. has already been cancelled after I left) I have no way of contacting NS.nl via the phone, what should I do to terminate my subscription and OV-chipkart? Is it possible to do it via email? The NS website does not provide any email contact. Sorry I forgot to add: Is OV-chipkart a different company from NS.nl? Does it mean that even after I contact OV-chipkart to terminate my card, I will still need to contact NS.nl to inform them? Sorry for the many questions but I can't understand why they cannot just make the procedures simpler and more efficient. Thank you for the help.[/quote]

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi, I was a foreign student in NL but have returned to my country. Recently I received a mail asking me to pay 50euros for my DAL advantage annual subscription as they could not debit my bank account (my bank acct. has already been cancelled after I left) I have no way of contacting NS.nl via the phone, what should I do to terminate my subscription and OV-chipkart? Is it possible to do it via email? The NS website does not provide any email contact. Thank you for the help.

262
Maxime NS
1 jaar geleden
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