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Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

Hi Chiel! Thank you for your swift response, I will communicate with you via Facebook [quote=Chiel NS]I'm sorry to hear this [i]clarencium[/i], but if you sign up for a contract it's important to know where you're signing up for. My advice would be to contact us on [url=https://www.facebook.com/nederlandsespoorwegen/]Facebook [/url]or [url=https://twitter.com/ns_online?lang=nl]Twitter[/url], both you and your friend. We can check how we can cancel the contract for you.[/quote]

262
Maxime NS
1 jaar geleden
Sivan NS
Sivan NSOud moderator
geplaatst in Abonnementen

How to cancel your subscription from abroad

To whom it may concern, My friend and I are Singaporean students who went on exchange in Maastricht University from Jan 16 - Jun 16 and we registered for a subscription plan for an OV Chipkaart each then. We were appalled when we checked our emails recently, as it appears that we are being charged for the auto-renewal of our cards. The amount has also increased since, of which we were not aware of as we do not regularly check those respective email accounts. We have not been residents of Netherlands since June 2016, and have instead been living in our home country of Singapore since July 2016. As we have not been physically in the Netherlands, or using NS services, we do not wish to pay for any NS subscription that will be physically impossible for us to use. Furthermore, I find it ludicrous that there is a subscription that self-renews, requiring finances, without any authorisation from the owner of the subscription. Kind regards

262
Maxime NS
1 jaar geleden
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