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Reacties geplaatst door C.Hou

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C.HouOp het juiste spoor
gevraagd in Abonnementen

Fees due to phone calls to customer service to change packages

Welcome to our NS Community, C.Hou. I'm sorry there was a miscommunication like that. Unfortunately I can't fix this and you'll have to contact customer service to get this sorted. Please explain the situation and if they can see you had NS Flex Basis before changing it to NS Flex Basis that day on April 22nd, I bet they can find a solution for you. Hi, thank you for your response. I contact customer service and one of you collegue said he found that i always have basic plan, but he cant do anything , because the fee already happened in basic subscription. i saved the chating record, but im not sure if i should show it here.  if you need or you have other suggetion, i can send the record to you pravitely.

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