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DahyunOp het juiste spoor
gevraagd in OV-chipkaart

how to get ov chipkaart and invoice

Hello, I ordered a NS Flex Dal Voordeel a week ago (Jan 18), and I still havent received an ov-chipkaart. On the homepage it says it will arrive in 5 working days, but i still haven't received it, and the starting date (Ingangsdatum) was Jan 25, which is already passed. I wonder what happened.Also, In my NS account, it says that i dont have any product and invoices, but I clearly paid 5.10 euros in the 18th.Can you tell me what’s wrong?

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