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Bernat56Op het juiste spoor
gevraagd in OV-chipkaart

Refund of OV chipcard unbalance balance gone wrong

Hello, I have encountered the following case today, and I would like to see if anyone can advise me on how to best address it with NS. I have a personalized ov chipcard with prepaid charging. At some point end of last year, I have applied for a subscription and needed to connect my card to a bank account; hence the ov card carried an unused balance of >100eur. Today I tried to get the balance back from NS at the customer desk in Amsterdam CS. The counter employee has confirmed that it’s possible to get the balance back by withdrawing the balance from the card and debiting it onto my debit card. During the transaction, the debit card displayed the error, and I was instructed that it was not possible to complete it and asked to come back with a different debit card. However, when I checked the ov card balance the balance was zero, and I didn’t get money in my bank account either. When I asked the counter employee for receipt of the transaction, I was told it was not possible and that

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Aurora NS
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