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r.khuranaOp het juiste spoor
gevraagd in NS Flex

Extra Charge in my invoice

Hi,  On the 11th of March, I got the subscription (Weekend Vrij) which costed 3,60 euros p/m. However, due to the lockdown being lifted, I had to travel to Amsterdam on 12th of march and used local transport more often, so therefore if I have weekend subscription I should not changed any transportation but I got invoice where they have charge me around 54,65 euro. The reason I’m asking this question is because I want to know how they can charge if I have weekend subscription. The more important thing is I have used my OV chip card only on weekend in this last month.  I already call to customer services but they have given me another number which one is not responding.Please help me this regard I don't have extra money to pay unnecessary charges. 

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