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Onderwerpen gestart door Gbrandao

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G
GbrandaoOp het juiste spoor
gevraagd in NS Flex

Need explanation!

Hi,Today my card didn’t worked at Duivendrecht station to check in to Hilversum Sportpark, I explained the situation to the train controller and as I have the NS flex (for invoice) he told me there’s no problem to not check in because he could check me in there and I only needed to check out on Hilversum Sportpark when I get there, I said ok let’s do it.That’s what I’ve done, but the card only registered the check in in Hilversum, instead of check out!I send a message to costumer service explaining the situation and didn’t received any response.  Only received an e-mail with 50EUR charge due to invalid travel rights??? I’ve told what happened, always check in and out, but it’s not my fault that isn’t working!!!Why no one respond to this type of questions but to charge is always on time??Also, why the controller says It’s not a problem than I receive this charge??Really want some more information related to this, or will go to court.Im very dissapointed with your service, related to the

7
Robert B
1 jaar geleden
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