Naar NS.nl

Onderwerpen gestart door Milica990

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M
Milica990Op het juiste spoor
geplaatst in NS Flex

overcharged

Hello. I am using season ticket since January and everything was okay. I wanted to pause my contract while i was on a holiday, which i did. In email that i recieved, it said that if i do not accept on ov aparat the canceling of the contract, then i will have ns basic so i accepted basic for 0 euro per months. After i came back from holiday, i wanted to activate the season ticket again, and i did. In train it worked good, but in the bus first time it showed that i was in minus, and when i was going back from work it didn't even want to check me in. Like my ov chip cars was blocked. So, i though that i have to cancel that and accept new besteling from ov mashine, and i tried that but then my whole contract was gone completely. The day after, i made new contract also triject vrij, and i payed full amount for new contract. But, then i recieved a bill from 57 euros for the contract that i used one day and that it gave me troubles with ov chip card and i didn't even want to cancel it in firs

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