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Onderwerpen gestart door Amelie92

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Amelie92Op het juiste spoor
gevraagd in OV-chipkaart

OV card subscription doesn't work

Hi all,Today, I bought online a Randstad Noord Zone subscription, 1 star for unlimited travel within the zone 1 of Amsterdam. I retrieved the product on a machine. On my account, I can see that the card has the product loaded, but when I tried to use it in the tram, it deducted the price of the journey, -1,22€. When I tried to use it later in the evening in a second tram, it didn’t work and the agent onboard scanned it and saw that my balance is negative (-1.22€). Am I doing something wrong? I was definitely in zone 1 both times. 

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