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Onderwerpen gestart door Olexandra

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OlexandraOp het juiste spoor
gevraagd in OV-chipkaart

check in/uit en e-ticket

Hi) Sorry, I am a newcomer and I don't understand how it works. Two days ago I travelled by train. Before travelling I bought an E-ticket and I thought that when you buy ticket online - it is downloaded on your OV-chipcard. I didn't do check-in when started travel  because in my city we don't have gates, but when I arrived to the last point I did check-out with my card (not e-ticket). Now in my NS application I have a notification that i didn't check-in/out. What can I do? I haven't used my e-ticket and i did checkout with my ov-card 

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