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Onderwerpen gestart door katiaterada

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katiateradaOp het juiste spoor
gevraagd in NS Flex

Cancelling my subscription

Hi!My name is Kátia (subscription number: 3528 0500 1959 9838) and I lived in the Netherlands during 6 months. But now I'm back to Brazil and I cancelled my NS subscription last month (actually, I changed for another plan, which I wouldn't have to pay anything unless I restart using my NS card). However, on the 4th of September, I received an email from about an income of 13,11 euros. What I don't understand is why I was charged, since I didn't used my NS card. I'd like to know if it was a mistake or not. If not, I'd wanna know why I had to pay this month.Thank you very much!

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Tochjo
1 jaar geleden
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