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Onderwerpen gestart door Mrinalini Nair

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Mrinalini NairOp het juiste spoor
geplaatst in Abonnementen

outstanding payment

Card number- xxxxx 3594Hi,I had cancelled my card months ago but I have been asked to pay the subscription fees again. I paid once thinking it’s just a payment for a one month notice period but then NS requested direct debit from me again which I denied. However, now I received an email saying my file will be sent to a collection agency for receiving the payment. I found this on the website saying I do not need to make payments anymore so, I don’t understand why I am being asked to. If you check my OV chip card activity, you can see that I have not used the card for months since I am not even in the Netherlands anymore. Hope you look into this.Thank you.

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Aurora NS
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