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Onderwerpen gestart door Surreal

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SurrealOp het juiste spoor
gevraagd in NS Flex

cancelled my flex but still getting billed

I signed up for the promo deal for flex daluren that was half price for 3 months. I cancelled at 3 months but still use the card and realized that i am still getting charged for travel on na which i rarely travel.  I again tried to cancel but says i have to order a new subscription and pay €10 for this.  What is this nonsense?  I have tried to reach customer service on chat but it is the worst app. It keeps erasing the conversation when i move away from the screen.  Also waiting for a response on Twitter.   

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Robert B
1 jaar geleden
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