Naar NS.nl

Onderwerpen gestart door sejal

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S
sejalOp het juiste spoor
gevraagd in NS Flex

Error in Travel History

I travelled from Delft to Voorhout on Saturday and I have the Weekend Free subscription. I know I checked out at relevant points but it still shows in NS that I did not check out. I had a ticket for my bike too and I checked in and checked out at the terminals that are reserved for bike entry and exits. I had loaded the bike ticked in my NS app but did not scan it at check in and check out. I just scanned my OV chipkaart. Is the problem related to this somehow? They say that you can mention the check in and check out on My Travels by filling a pre-filled form but nothing shows up. Any idea how can I fix this?  I have attached the email I received for reference. 

3
Robert B
1 jaar geleden
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