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Onderwerpen gestart door ReaLiliane92

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ReaLiliane92Op het juiste spoor
gevraagd in OV-chipkaart

OV chip card lost and found on the same journey

I thought I had lost my OV chip card on the train when the conductors came through so they issued an additional ticket with a wettelijke verhoging which I have now paid. But then I found my card hidden away after this had been issued and the conductor said I had to wait and pay the ticket and then contact customer support about a refund. Is a refund possible? Has anyone else gone through this (I can't be the only one) and what's the best way to get this sorted. I am currently abroad and cannot call customer service.

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Robert B
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