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Onderwerpen gestart door Selcuk Yaglikci

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Selcuk YaglikciOp het juiste spoor
gevraagd in Mijn NS

Refund on my forgotten check-in penalty of 50 Euro.

Dear NS customer service, I am asking for your help in directing me to the right person and format to kindly ask a refund for my 16 June forgotten check-in at 10:30 from Arnhem Central Station. During my journey form Arnhem Centraal to Utrech Centraal, I have already informed the conductor, and he told me that I won’t have any problem since I had my card together with me. However, the next day I saw in my account a fine of 50 Euro which I couldn’t ask for a refund directly from the web page. I will appreciate if you could help me on this.Thank you for your help.Kind Regards,Selcuk

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