Naar NS.nl

Onderwerpen gestart door Yaman ALTareh

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Yaman ALTarehOp het juiste spoor
gevraagd in OV-chipkaart

Got double charges for missing check in/out from NS flex invoicing and from ovpay.nl

I got a double charges for a missing check in/out from ovPay.nl directly from bank account (20 Euro) and from NS flex dal voordeel monthly invoicing! why is that? how I can refund any one of those? I did not miss any check-in or out, I got a NS app notification confirming that I did check in and out correctly like usual, but after few days I got a transaction on my bank account from http://ovpay.nl/ because missing checkout! and then Ns invoicing again for the same journy missing check in/out!

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Robert B
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