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Onderwerpen gestart door loliuwu

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L
loliuwuOp het juiste spoor
geplaatst in Abonnementen

Kids Vrij (Engels)

Hello!I ordered a Personal OV with a Kids vrij for my sister, and today she had to pay full price, 17.50 eur instead 0eur or at least 2.5eur (rail runner) for her first trip. That was so annoying, because on ov automat when we scanned her card was an info that she already has an kids vrij on her ov, so she could have ride for free by train. That is so unclear from NSNL side. I ordered kids vrij becausee that's seemed to be more convenient, well.. that wasn't. NS should change it, or put some information about it, or don't make people believe in something incorrect. I also have NS FLEX, so at least she should pay 40% off, because she was with me... and she paid 100% price, that is quite unfair.I was chatting with assistant on chat, and they don't want to adjust money or make a refund.. Can I do something? It's quite difference between 2.5eur and 17.5eur

5
mrfreeze
9 maanden geleden
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