Naar NS.nl

Onderwerpen gestart door FedericaG

1 Topic

F
FedericaGOp het juiste spoor
gevraagd in NS Flex

Refound

Hello!I have an NS Flex Traject Vrij subscription from Amsterdam Lelylaan to Den Haag Central.On Wednesday morning I went to work and checked in and out correctly, in the evening when I got home the check in did not work (the doors were open) and there was only one check in/out in Amsterdam Lelylaan.I was charged 20 euros + 50 euros fine. How can I get a refund, as I was not able to check in at Den Haag?Thank youFederica

1
Stijn NS
8 maanden geleden
Voorwaarden