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Onderwerpen gestart door I Gkouma

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I GkoumaOp het juiste spoor
gevraagd in NS Flex

NS Flex Dal Voordeel problem

Goodmorning,My name is Ifigeneia Gkouma and my OV-chipkaart number is 3528 0500 5379 0731. Yesterday I bought the NS Flex Dal Voordeel discount, but during my trip to Delft my discount wasn’t calculated and i paid the whole amount. Why? Is it possible to get a refund for the money i was supposed to not pay with the Flex product?Thank you in advance!

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