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I ordered a OV-chip card with route subscription but I did not recieve my card

I was order a OV-chip card for my school, it have to be arrived on 16 of September but till now there is nothing arrived yet.I was order it with monthly-route subscription and I paid 135 euro when I was order it, Now I have to attend to lessons otherwise it gonna be big trouble. I called the customer service of NS they also said nothing about card. It just passed 5 days of subscription without used it. Thanks NS for scammed.   

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Rory NS
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