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Onderwerpen gestart door Christof VZ

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Christof VZOp het juiste spoor
gevraagd in NS Flex

Error with checking out at Rotterdam Blaak

I have the NS Flex Dal subscription. But when I tried to check-out at Rotterdam Blaak yesterday, I was unable to do so because of “insufficient balance”. When I went to the top-up machine I apparently had a balance of -4 EUR and had to top-up my card in order to check out. But when I took the train later between Rotterdam Centraal and Delft, everything seemed to work fine. There seemed to be a glitch in the system, but I would like to get the money I spent on the top-up back. How would I do this?

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Daniel
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