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Onderwerpen gestart door ggrose

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ggroseOp het juiste spoor
gevraagd in Ervaringen contact NS

Understanding NS bill- does not add up

Hello, I received my bill for the last month of use of NS, and my Weekend Vrij subscription. Everything looks fine on the bill, except for someone around 20 euros that I am not sure where it’s coming from. When I look at all of my transactions, they certainly do not add up to the total amount total it says I owe. In fact, under ‘Qbuzz’ on my invoice, which appears to be for buses, I do not understand where 20 euros of bus usage would come from, because I rarely take the bus and do not know how it’s possible to be charged so much. Any assistance is appreciated, or at least a contact email for NS customer service! 

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