Naar NS.nl

Onderwerpen gestart door dslinz

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dslinzOp het juiste spoor
gevraagd in OV-chipkaart

Why are customers always blamed for missed checkouts, when that is rarely the source of the problem?

Rarely it is possible for the traveler to be at fault for a missed checkout--at Schiphol perhaps, or one of the few locations without turnstyles.In my experience, it is overwhelmingly the NS who is at fault for the error. And that would be okay! It 's okay to make mistakes, everyone does it.What is not okay is to blame someone else when you make a mistake. Especially when it 's a customer who you 're blaming.Why are we limited to 3 missed checkouts a year, and why is it put forward as if it is the traveler who has made some silly mistake? The NS can certainly be responsible for far more technical errors in a single year.  

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