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Onderwerpen gestart door Somayeh

1 Topic

S
SomayehOp het juiste spoor
gevraagd in NS Flex

There is a mistake in my invoice.

Dear Costumer supporter,I am travelling by train several times every week. I am always careful to do check out after doing check in specially in. On November 8th 2023, I had a travel to Groningen from Eindhoven. I did check in at 6.14 in Eindhoven and checkout at 9.15 in Groningen. In Groningen when I wanted to do checkout, I heard different noise when I put my card on the "yellow colour card monitoring", so I put my card again and the sound was the same. Any way I did the check out.BUT Unfortunately the price for payment was calculated as full payment without considering my promotion. .I want to request for payback because I did the check out. I would be thankful if you consider this request and re evaluate the receipt of my payment. Thank you 

1
Thom
5 maanden geleden
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