Naar NS.nl

Onderwerpen gestart door M Rahadianto

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M
M RahadiantoOp het juiste spoor
gevraagd in OV-chipkaart

Geen saldo op ov na het opladen

Dear Sir/Madam,  On 1st Januar I went from Amersfoort Central to Rotterdam Alexander. But at this time my salad was around 13€, so I put 20€ on my card, because it cost me usually about 20€. When I got in Rotterdam Alexander I can't check out, and it show that I don't have enough money so I put more 10€ on my card. My journey went continue to Krimpen Rotterdam, when I checked in Capelsbrug my salad was gone so I put more 10€ again on my card. So I put around 40€ on it on that day. As I went to NS Central in Rotterdam and the gentleman I spoke to said that he could not see the 20 € I put on in Amersfort. I find this very strange and I don't know where my money is. I would like help in getting my money back. RegardsMichael Rahadianto 

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Robert B
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