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Geen saldo op ov na het opladen

  • 6 January 2024
  • 3 reacties
  • 61 Bekeken
M

Dear Sir/Madam, 

 

On 1st Januar I went from Amersfoort Central to Rotterdam Alexander. But at this time my salad was around 13€, so I put 20€ on my card, because it cost me usually about 20€. When I got in Rotterdam Alexander I can't check out, and it show that I don't have enough money so I put more 10€ on my card. My journey went continue to Krimpen Rotterdam, when I checked in Capelsbrug my salad was gone so I put more 10€ again on my card. So I put around 40€ on it on that day. 

As I went to NS Central in Rotterdam and the gentleman I spoke to said that he could not see the 20 € I put on in Amersfort. I find this very strange and I don't know where my money is. I would like help in getting my money back.

 

Regards

Michael Rahadianto 

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Beste antwoord door Robert B 6 January 2024, 20:36

Bekijk origineel

3 reacties

Robert B
Badge +3

Welcome to the NS Community!

Something probably went wrong when loading balance in Amersfoort. After the payment you need to present your card again to load the balance on your card.

If you didn’t do that (or something else went wrong), the money will be billed back to your bank or credit card within a few days.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker.
Tjan
Reputatie 3

Welcome to the Community.

 

Can I ask wether you were able to check-in at all from Amersfoort? And wether you were using an Anonymous Card or one on Name?

NS usually prevents you early on from Check-in if you don’t have enough money on the card, so it’ll be weird if it only stops you at check-out with an anonymous card.

Do you use any discount subscriptions and did you at any point switch from Transit Company or had to check-in and -out at a station to switch from platform? I highly doubt that you could’ve missed the second scan as the machine makes annoying sounds to remind you to rescan your card after payment.

 

As long as you have your payment, you’ll also have proof of payment, just got to be sure it’s on the right card aswell.

Ben ik de enige die het oncomfortabel vindt dat er zoveel 4-zitters in de stilte coupés zijn?
Robert B
Badge +3

The full-fare price for Amersfoort to Rotterdam Alexander is € 14,50 but € 16,00 is needed when checking in (€ 20,00 will be withheld from your balance).

You probably checked in at Amersfoort Centraal through a Connexxion gate and not NS.

See https://www.uitcheckgemist.nl/?locale=en for a missed check-out with Connexxion and fill in Amersfoort - Amersfoort and you will get the € 20,00 back.

For the NS part (which probably cost you € 20,00 as well, so you can get € 5,50 back), contact NS Customer Service (phone, chat, social media).

Alles hier post ik op persoonlijke titel, ben geen NS medewerker.

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