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RhodeyLeOp het juiste spoor
gevraagd in OV-chipkaart

50€ fees on train journey

Hi everyone, I reiceived today a mail telling me that : On January 23, 2024, a train journey was made with my OV-chipkaart without valid travel rights.I have the NS flex and take always the same way to go to work.Took the bus to Voorburg station, and then the train to Ypenburg (the station after Voorburg). I was controlled in the train and the controller said ok about checking in. And I checked out when i arrived. That's why i'm surprised to see this 50€ fee as I check-in and out everytime, and never had any issue. Update : i sax on my NS app that i apparently did not check-in, which I did and the controler saw i did.How can insolve this issue ? Thank you for your help ! ​​​​​  

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