Hi. I have a problem with my OV chipkaard. Today, I did a check-in at the NS pole of Tilburg Universiteit station at 13:25 and a check-out in Tilburg Central Station at 13:41. I can see both transactions at my NS app, however, the app states “Missing check-in/out” and “Not checked in or out” in both cases, and it seems that I will be charged with 20€, although this journey should cost 1.5€. I have also tried to request for a refund but no journey appears in my journey history, so no refund is possible (I mean the “missing check in/out” only appears in Transactions at NS app, not in the Journey History).
Beste antwoord door Daniël NSBekijk origineel
Hey Victor_Gomez. Welcome to the NS Community!
I suspect that the system was a bit too quick to try and load in your checks, and that those checks should end up being a single trip. I'd advise you to wait a day or two at most and to then check it again if it's fixed itself. If it hasn't, I'd advise you to contact our Customer Service!