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invoice

  • April 22, 2023
  • 2 reacties
  • 43 Bekeken
D

Hi NS,

I have received the invoice today which is € 22.14 that I need to pay . However, I  could just see and remember two  records on my NS app, which is €12.55 totally. I am wondering about the gap.

 

Thanks.

 

Beste antwoord door Tomas NS

Hi there dadada and welcome to our Community.

I recommend contacting customer service by phone, chat, Twitter or Facebook about this so they can look into it.

2 reacties

Tomas NS
  • Tomas NS
  • Oud Moderator
  • Antwoord
  • April 22, 2023

Hi there dadada and welcome to our Community.

I recommend contacting customer service by phone, chat, Twitter or Facebook about this so they can look into it.

Momo
Forum|alt.badge.img+3
  • Momo
  • Super user
  • April 22, 2023

You can also check your invoice in your MijnNS account under “My Payments". On the invoice there is a specification of the costs, both subscription and travel. 

It could be there were still travels from a previous month that were not invoice on the previous invoice because it can sometimes take longer for travels to be visible in the travel history. If that is the case the costs for those travel can be invoiced on a later invoice. 

Tochjo
H
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