Hello. I bought a group ticket yesterday on the site, and it did not come to the post office even within two hours. I called your support, they told me that I need to send a screenshot of the payment here, and the money will be returned to me. And they told me to buy a ticket at the station, because they could not send my tickets. I bought repeat tickets and therefore I want to refund 35€ for group tickets that were not received by mail within a few hours.
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