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Hello, I paid a ticket for Rotterdam to Eidhoven, but I checked in my bank account that you took 2 times 12 euro and I have only one ticket. Can you check please? Because I paid double for one ticket. Thank you. 

 

You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.


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