I bought a ticket twice I did not get an e ticket the third ticket I had to buy automatically I spent twice as much do something with the application and how can I get my money back
Reputatie 7
+4
When the tickets are exactly the same, but only then, you can have a refund at Customer Service. Keep your records at hand.
Remember a ticket is not there right-away. It should be there within about twenty minutes.
I bought 1 hour before I left but I thought it was a mistake so I bought again 30 minutes before and I didn't get an e-mail or a ticket so I bought it in the machine for the third time
Reputatie 7
+4
Did you check your junkmail?
Did you check your junkmail?
Yes
Reputatie 7
+4
Customer Service is available 24/7, so also by now. 030 7515155.
Reputatie 7
+1
Remember a ticket is not there right-away.
In the English app, it is there right away.
In the Dutch version, it is not and that is a bug.
Reageer
Meld je aan
Heb je al een account? Inloggen
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Welkom
Nog geen account? Maak een account aan
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.