How can I change my e-ticket for another for another day?
+3
Most likely you cannot.
Only in case you haven't downloaded or opened the ticket yet, you can contact customer service to help you with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
It is not possible to change the information on an already downloaded eticket, or to have it cancelled, since NS cannot invalidate etickets. You could have printed it already and still use it to travel. You could contact customer service in this case as well to see if they're willing to make an exception for you, but I wouldn't get my hopes up if I were you.
Reputatie 6
Hey G.M Dezeme, welcome to the NS Community!
Tochjo is right. You can't change the information on an e-ticket and once it's been opened as a pdf or on your phone, we can't exchange it either. If that's not the case, do contact us to see what we can do for you.
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