Naar NS.nl

Reacties geplaatst door mdrossart

6 Reacties

M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

I've tell q-dance that ns.nl was not aware of vouchers agreements without proof of 2020 vouchers, they answered this morning like "contact ns again they should be aware"… 

17
Aurora NS
Moderator
1 jaar geleden
M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

We can look up an e-ticket in our system if you have an order number or an email address it was sent to. We cannot look up an order placed with another company.  Could you please check if any vouchers have been prepared to be sent but blocked/not send to my personal email in 2020/2021/2022 just to be sure please? 

17
Aurora NS
Moderator
1 jaar geleden
M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

For information, the ticket selling platform Paylogic is also telling me to contact you (ns.nl) after having explained that I didn't receive my ticket at all 

17
Aurora NS
Moderator
1 jaar geleden
M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

And that's the issue then. From what I’ve read, we can only provide you with a replacement ticket if you have originally received a ticket that you now cannot use any more. We cannot just give you a train ticket without any proof that you should have of have received one in the first place. Order numbers from Q-Dance are unusable by us. I'm feeling really blocked, I'm trying to contact q-dance again but they are taking many days to answer and I'll need my voucher for tomorrow maximum 

17
Aurora NS
Moderator
1 jaar geleden
M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

If you haven't received any train tickets at all, we won't be able to help you. I must have missed this yesterday, but there is indeed an arrangement that we can provice a replacement train ticket, but only if the person contacting us has received a train ticket previously that is no longer usable. If you didn't receive a train ticket in 2020 either, then we won't be able to give you a replacement. Indeed, I never received any vouchers at all, not in 2020 or 2021 or 2022. But I have already exposed that to q-dance, and they still told me to contact ns.nl to receive these vouchers for which I paid... 

17
Aurora NS
Moderator
1 jaar geleden
M
mdrossartIntercity
gevraagd in Overige producten

Defqon 1 train vouchers

Good evening mdrossart and welcome to the NS Community! I'm sorry to read that you've not received the train tickets yet, but if you ordered the entire package through a third party seller (Q-Dance in this case), we won't be able to help you get your train tickets, unless you have any specific information regarding the train ticket order. I'm assuming the order numbers you've posted here are from the package deal from Q-Dance, which means they are of no use to us. If you purchased the entire package with Q-Dance, then Q-Dance is responsible for you receiving your train tickets and they should fix it for you. I've removed some personal details due to this being a public Community. Hello, it's Q-dance who told me that they got an arrangement today with ns.nl and that I should contact you to receive the train voucher  

17
Aurora NS
Moderator
1 jaar geleden
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