Naar NS.nl

Reacties geplaatst door Ensar

3 Reacties

E
EnsarSprinter
gevraagd in Geld terug bij vertraging

Poly storm Compensation

Interrail has its own refund procedure. However, I agree that the process can sometimes be confusing.   For now I will make an internal report of your feedback. It's always good to keep improving the process.   My sincere thanks to everyone who took the time to contribute.  I have tried the information and links you have shared. After typing the ticket number, now the bank account is not accepted.  I feel like Super Mario, after passing one level, another obstacle appears. I also applied via WhatsApp. Unfortunately, a healthy application cannot be made from the link provided. I had a hard time on the day of the storm. When the train services were cancelled that day, I had to buy a new plane ticket and stay an extra night. Moreover, I have all the documents and invoices with me. This train cancellation cost me a total of 130 euros. I cannot understand why an international bank account number is not accepted.The issue of compensation is listed on the website both

14
rvdborgt
9 maanden geleden
E
EnsarSprinter
gevraagd in Geld terug bij vertraging

Poly storm Compensation

The train company I used was the deutsche bahn ice 123 train.  In this case, do I still have the right to compensation?  Because that day the attendant at Amsterdam Centraal Station saw my ticket and gave me a brochure and stated that I was entitled to compensation. Sure you have the right to compensation. Thank you very much for your reply.  This process is very time consuming for me as I do not speak the language.  This is how I fill out the form.  But it says the ticket number is wrong, but there is no other number.  No matter what I tried.  Why is this ticket number not accepted?  This is my ticket for July 5th. Another thing I want to know.  Is it necessary to create a separate request for hotel expenses?  There is only one invoice upload field available here. 

14
rvdborgt
9 maanden geleden
E
EnsarSprinter
gevraagd in Geld terug bij vertraging

Poly storm Compensation

The train company I used was the deutsche bahn ice 123 train.  In this case, do I still have the right to compensation?  Because that day the attendant at Amsterdam Centraal Station saw my ticket and gave me a brochure and stated that I was entitled to compensation.

14
rvdborgt
9 maanden geleden
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