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Onderwerpen gestart door Aitor Pisos

2 Topics

A
Aitor PisosOp het juiste spoor
gevraagd in Abonnementen

How to avoid double billing when changing subscription for the first time

Hi everyone!So I’m new to this NS Flex system and I recently purchased a Weekend Vrij subscription which is valid from April 11th. After this first month, I would like to change to the 0€ subscription since I won’t be using the train at all during the next month.My concern is that if I can only change my subscription after a month has passed, on what date should I exactly change my subscription in order to avoid being charged the 34,70€ cost of the previous Weekend Vrij one again.Thanks in advance for your help.Regards, Aitor P.

3
mrfreeze
6 maanden geleden
A
Aitor PisosOp het juiste spoor
gevraagd in Abonnementen

NS Weekend Vrij subscription ordered but OV Chipkaart not received

Hi!I ordered a NS Weekend Vrij subscription + a personal OV Chipkaart last Tuesday April 5th which should be activated by tomorrow. However, I haven't received the OV chipkaart yet and, even though I don't actually need the card until Thursday April 14th, I want to be sure of what other options I have in case I don't receive it on time.I've been told that I can purchase an anonymous OV chipkaart so that you can temporarily charge my subscription in it at the station. Is that something you're still doing?Thank you in advance for your attentionRegards,Aitor Pisos PS: my reference number is R01_0211191316

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Laura NS
Moderator
2 jaar geleden
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