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Onderwerpen gestart door Hanna Teslia

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Hanna Teslia
Hanna TesliaOp het juiste spoor
gevraagd in Abonnementen

My "NS Flex Dal Voordeel" discount does not apply to check-in and check-out with a personal card.

Hi!I bought a discount NS Flex Dal Voordeel which includes 40% on weekends. But, I was going Zwolle - Dronten and I was charged the full fare.https://i.imgur.com/lgGRiSD.pngOr I have Dronten - Utrecht Centraal trip, and I was charged the full fare too.https://i.imgur.com/TFFbuLA.pngI do not understand why the discount is not applied, I have a personalized card and bought a discount.Why did this happen and how can I activate my discount?

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