Naar NS.nl

Onderwerpen gestart door Melisa Yusein

2 Topics

M
Melisa YuseinOp het juiste spoor
gevraagd in OV-chipkaart

(english) Fee

Hello, on Wensday I traveled from Vlissingen to Eindhoven. I bought an online ticket at 19:00 for a train in 19:21. When I got on the train I still hadn't received the ticket and a conductor came to check my ticket. I showed him my payment of 14 euros in ING and he checked in my OV card telling me to check out in Eindhoven. I received my e ticket in 20:00, an hour later after I bought the ticket. When I checked out with my OV card I got a fee of 50 eu. I think the fee it's unfair since it was your fault for sending me the ticket super late, since I've noticed it usually takes 10 minutes to send, not an hour. 

3
R
1 jaar geleden
M
Melisa YuseinOp het juiste spoor
geplaatst in OV-chipkaart

I got my ticket late and couldn't check in.

Hello, on the 2nd of November I bought an e-ticket from Vlissingen to Eindhoven and couldn't check in since I received the ticket very late. I bought it at 18:58~19:00. My train was in 19:00. I got the ticket at around 20:00 and that's why I couldn't check in. While at the train a friend of mine tried to take an e-ticket but had problems with the app. An NS worker came by and checked my card in and told us that he checked me in and the e-ticket can be for my friend. I don't agree thee is fair. 

2
rvdborgt
1 jaar geleden
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