Naar NS.nl

Onderwerpen gestart door Dumjit

2 Topics

D
DumjitOp het juiste spoor
gevraagd in Overige producten

Expired my upcoming ticket

Hello I purchased two tickets just ago on line, and load my E- ticket to the NS app. However, My tickets are not in the upcoming part but in the Expired part. What happen now? I bought me and my friend ticket and my friend’s E-ticket is in the upcoming part of her app. What is wrong with “my “ NS app… 

1
Robert B
1 jaar geleden
D
DumjitOp het juiste spoor
geplaatst in Overige producten

Inqury about refund

I bought two tickets today via NS app but these QR code didn’t work at the machine at station Zwolle. I took a QR code to the machine, but it says it's invalid tickets. What is wrong with these tickets? I bought tickets for 3 March and today is 3 March. I tried to take a QR code at the machine, but unfortunately I couldn’t use these ticket. There was no employee so I couldn’t ask something. I have no choice but to use my OV chip card. What  happen to my tickets? I want to know why it didn’t work and get refund. Thank you.

3
Stijn NS
1 jaar geleden
Voorwaarden