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Onderwerpen gestart door s.m.p

2 Topics

S
s.m.pOp het juiste spoor
gevraagd in NS-Business Card

I checked out but still got deducted for not checking out

On the 30th of December I got into Roosendaal station and waited for a very long time, but all the trains I could take got cancelled due to a collision, so I checked out and gave up on travelling. Still I see today on my NS Business card, 20 euros discounted as if I didn’t checkout, even though it still shows the check in and out times and places. Is there any way to get this money back? If I’m not able to solve this soon, my account will be cancelled from moving jobs and I will not be able to get my money back.

1
Tomas NS
Moderator
4 maanden geleden
S
s.m.pOp het juiste spoor
gevraagd in NS-Business Card

Can't get money back

I have a NS Business card from work and when, commuting back home, I had a problem with the station ticket gate. On the gate it said I checked in, but the door themselves didn’t open. I used the information button and was helped by a NS employee who told me to wait a moment and try again, which I did, on another set of doors and it worked. Now I have two payment requests on my dashboard, one for the trip I took that day and another one for a “unchecked-out trip” a couple minutes earlier. I’m trying to get the refund through normal means (mijn NS and https://www.uitcheckgemist.nl/) but it doesn’t allow me to ask for the refund. Any ideas on what should I do?

1
Erryt NS
Moderator
5 maanden geleden
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