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Onderwerpen gestart door razi.lorvand

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Help Needed: Incorrect Check-in Charge - New Student Inquiry

Hi NS Customer Services, I hope you're doing well. My name is Razieh Lorvand, and I'm a recent arrival to the Netherlands, currently enrolled as a university student. I've been using the NS train services for my daily commute. I'm reaching out because during today's journey from Arnhem to Utrecht, I mistakenly used the red check-in gate instead of the yellow gate at the station. It turns out there's a difference, and I wasn't aware until a friendly NS colleague checked my ticket and pointed it out. He told me to fix the check-in at my destination, but to my surprise, I received a €50 invoice. Given that I've been in the country for less than 10 days and I'm still getting familiar with the details, I genuinely didn't know about the gate distinctions until your colleague mentioned it. I understand it was my oversight, and I appreciate your colleague's assistance. As a student on a tight budget, a €50 charge is significant for me. Could you kindly help me rectify this check-in error and r

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Lorena NS
Moderator
3 maanden geleden
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