I want to change the payment method (bank account) for the free weekend subscription to NS, but I cannot find the bank from which I will pay in the change options. Can you help me to change the IBAN?
Beste antwoord door Stijn NS
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Dear Robert,
1000 thanks for the proposal.
I sent you a privat message :)
Best wishes
Simon
+3
Last question in the round : would someone with a NS Revolut be willing to help me (it's about 2Euro50 if I understood correctly, thanks 1000 times in advance the NS moderator to confirm !!). Since I also have a Revolut, I will then transfer you the amount to your account at the same moment.
I am even willing to give you access to my son's NS account to check things or make the order yourself to be sure I will not cheat you.
I would like to help but not sure what you want. Apparently, your son (will start study in NL) needs a personal ov-chipcard (€ 7,50) or better, NS Flex Dal Voordeel (€ 2,50 per month with free a card included).
For NS Flex, recurring subscription costs will occur so I (or anyone else) will be hesitative to order for you.
If it’s just the OV-chipcard for which payment from your Revolut account is denied, I would like to help out. Send me a private message and we will work it out. A photo and Dutch postal address is needed to have the card sent to.
Really sorry (and quite surprised) to hear that apparently, an IBAN needs to be from the EU 😥
CH and GB accounts support SEPA (for auto-debit), which is really all that is needed.
Edit: I previously suspected the length of the IBAN was the culprit, but that is not true.
My Dutch IBAN has 18 characters NL99 BANK 0123 4567 89 and my Revolut has 22, like LT99 0123 4567 8901 2345)
Indeed, amazing.
And a discrimination / illegality from a European legal point of view ....
And what I find most offensive is that NS was not able to tell me from the beginning : so I would not have subscribed in vain a Revolut account (that I now have to close) and put money on it (I have to spend it before closing the account).
Last question in the round : would someone with a NS Revolut be willing to help me (it's about 2Euro50 if I understood correctly, thanks 1000 times in advance the NS moderator to confirm !!). Since I also have a Revolut, I will then transfer you the amount to your account at the same moment.
I am even willing to give you access to my son's NS account to check things or make the order yourself to be sure I will not cheat you.
+3
Really sorry (and quite surprised) to hear that apparently, an IBAN needs to be from the EU 😥
CH and GB accounts support SEPA (for auto-debit), which is really all that is needed.
Edit: I previously suspected the length of the IBAN was the culprit, but that is not true.
My Dutch IBAN has 18 characters NL99 BANK 0123 4567 89 and my Revolut has 22, like LT99 0123 4567 8901 2345)
Additionaly, I tried to oder a subscription using the Revolut LT IBAN
This says that for ordering with a foreign IBAN, you should go to a service desk at a station, but the IDeal payment works without any problem.
Of course, you need to input a Dutch address (and some 10 digit phone number) for the ordering form to work.
Dear Robert.
Thank you for all your help.
I give up.
At Klantenservice NS, they made a special “ticket” and after it noted in my profil : Revolut with GB or CH IBAN is not accepted for buying a , even if befor the same Klantenservice NS told me that I can buy Dar Voordeel Deal with a OV-chipkaard on line with all Revolut IBANs …
The OV-chipkaard webside does not work in Switzerland. Klantenservice NS tried to help me to get the application form to send it to me … they told me that they also had a problem and could’nt upload it, saying sorry,
My son tried to get help of people arround him to help him with their NS IBAN, but it seems that this is a nogo in the Netherlands … as a new student, nobody accept to do it, even not the administration of his school.
So my son, as long as he is not registered in Tilburg (he has to get an appointment at the Cityhall for that, the waiting time is long) and therefor does not have the possibility to open a Dutch account will have to pay full prize on NS …
So sad situation ...
+3
Additionaly, I tried to oder a subscription using the Revolut LT IBAN
This says that for ordering with a foreign IBAN, you should go to a service desk at a station, but the IDeal payment works without any problem.
Of course, you need to input a Dutch address (and some 10 digit phone number) for the ordering form to work.
+3
I come back to the question already asked to Robert: those who use Revolut ans succeded to buy a Dar Voordeel Deal with a OV-chipkaard : is their IBAN NL? If not from which country?
Sincerely
As you can see in my previous post, my Revolut IBAN is LT (Lithuania, which is part of the EU).
Too bad GB and CH IBAN formats are not accepted (22 instead of 18 characters?) My LT IBAN has 20 characters and is accepted.
Both the UK and Switserland accept SEPA payments, so there should be no problem.
Dear all,
thank you for triyng to help me.
As the NS customer service had told me that Revolut was in the list of possible banks considered as NL, I opened an account with Revolut.
As I am officialy a Swiss tax resident, I had to open it with my Swiss address to be correct.
I received two IBANs: GB and CH. As both are not EU, when I made the payment for the Dar Voordeel Deal with a OV-chipkaard, it takes me directly to my Revolut application. I thought finaly I have the solution !!
When I wanted to validate the payment, it was refused and also blocked the Revolut application.
The indication is that I have an IBAN that is not compatible with the ns.nl application.
I had to close the application completely to get it working again.
I've contacted Revolut who tell me that as a Swiss resident, I can't receive a Revolut European or NL IBAN.
I come back to the question already asked to Robert: those who use Revolut ans succeded to buy a Dar Voordeel Deal with a OV-chipkaard : is their IBAN NL? If not from which country?
Sincerely
With corrections of my mistakes
Dear Stijn,
just one last question.
If I well understood, I quote “Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.”
So if I understand well, as I could normaly buy a Dar Voordeel Deal and ordering at the same time a OV-Chipkaard on your webside, it should from a legal point of view also be insured by NS that I can buy it by other means … could you please transmit this request to your bosses ?
I think that an enterprise like NS has the obligation to fullfile legality of its services :), has’nt it ? Or what is your opinion ?
Thank you in advance
Simon
No, I cannot, because there already are alternatives to paying through iDeal.
Purchases via our website can only be done through iDeal payments, which includes the option to purchase a subscription in combination with a new card. If you are unable to make iDeal payments, you can order a subscription via our Customer Service or at a service desk. The first payment will then be done via an automatic direct debit, which is possible with any IBAN from a SEPA country.
The only restriction for this method is that you already need a personal OV-chipcard. Normally you can order this separately from the OV-chipcard website, either through PayPal or their contact form, but unfortunately you are having issues with connecting to that website. Sadly, that is not something we can help with.
Reputatie 5
Leuk dat je dat even geprobeerd hebt. Het is mij in het verleden altijd gelukt, dus ik had ook geen problemen verwacht. Ik heb liever geen automatische incasso's via Revolut (meer), want ik vond het allemaal erg onoverzichtelijk en een terugboeking was een heel gedoe. Misschien dat het nu beter is...
Dear Robert,
Thank you
Just one last question to you : do you have NL IBAN with Revolut ?
As I am Swiss resident I have only a CH an GB IBAN let’s see if it is also working (I suppose that it could get a problem with iDEAL, I do not have as a Swiss costumer ..)
Will try when I son can be online with me.
Best wishes
+3
Ok, will try that tomorrow.
Update, now locked out for 24 hours from Revolut because their app kept crashing… One hour of chat with them wasted.. send selfie, send copy of id, what is the date you registered.. Grrrr 😣
Another update. I have acces to Revolut again (finally). So this should work, because
So here we go!
Deze nog
Het lijkt te werken (geen foutmeldingen!) Werd na de Revolut iDeal betaling terug gestuud naar Mijn NS met het oude nummer uiteraard. Eens kijken wat er morgen staat…
Eens kijken wat er nu bij Revolut gebeurt, dat is wel leuk. Die ASN rekening is niet gekoppeld aan Revolut of PayPal of waar dan ook.
De iDeal betaling/afhandeling is helemaal oke (volgens NS) maar wordt pas uitgevoerd nadat ik een machtiging verleen?
Ah, zo spannend was het niet, paar minuten later (zonder iets te machtigen) is het al geregeld
Case closed, dat werkt dus gewoon!
For
+3
Ok, will try that tomorrow.
Update, now locked out for 24 hours from Revolut because their app kept crashing… One hour of chat with them wasted.. send selfie, send copy of id, what is the date you registered.. Grrrr 😣
With corrections of my mistakes
Dear Stijn,
just one last question.
If I well understood, I quote “Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.”
So if I understand well, as I could normaly buy a Dar Voordeel Deal and ordering at the same time a OV-Chipkaard on your webside, it should from a legal point of view also be insured by NS that I can buy it by other means … could you please transmit this request to your bosses ?
I think that an enterprise like NS has the obligation to fullfile legality of its services :), has’nt it ? Or what is your opinion ?
Thank you in advance
Simon
Dear Stijn,
just one last question.
If I well understood, I quote “Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.
So if I understand, as you I could normaly buy a Dar Voordeel Deal and ordering at the same time a OV-Chipkaard on your webside, it should from a legal point of view also assured by NS to buy it by other means … could you please transmit this request to your bosses ?
Thank you in advance
Simon
No. A personal OV-chipcard can only be requested online via the OV-chipcard website or via their contact form. I understand you are unable to visit their website, so perhaps someone in the Netherlands can do that for you.
Thank you Stijn.
Can someone get a personnal OV-chipcard on a railwaystation for my son ?
A number of your messages were unfortunately flagged as spam, most likely due to the high amount of links in it. The last one without links worked fine.
Unfortunately I'm unable to fully answer your last question. Ordering a subscription on our website is only available through an iDeal payment. Generally, that is only possible with a Dutch IBAN.
However, as mentioned, IBAN's from Revolut also support iDeal payments and it's also been mentioned by others that they have been able to purchase a subscription via that. I cannot guarantee that this always works though, as I don't know how exactly Revolut makes the iDeal payments possible. The best advice I can give is to simply try it. If it doesn't work, you'll have to purchase a personal OV-chipcard separately and then contact our Customer Service to have the subscription ordered.
I do not know why the OV-chipcard website does not work and unfortunately that's also not something we can fix. I understand that you're helping your son prepare for his studies in the Netherlands, perhaps he is already in the Netherlands and can order the OV-chipcard? Or perhaps you know of anyone there that can help?
Thanks for all your reaction, unfortunately they do not help me to resolve the problem ...
1)
- Erryt NS
- Moderator
To order a card you can fill in a claim via Contact form - OV-Chipkaart.nl If the site is blocked maybe you can try a vpn. Otherwise you can reach the customer service of the OV-chipcard by reaching our customer service by phone and choose option 1 and then choose option 3.
Dear Erryt, as I wrote, from Switzerland, you can not acced the webside OV-Chipkaart.nl
I tried it on 6 devises and several browsers and VPN of my work. As the Dutch costumer service n° (0900) can not be reached with my Swiss phone, I tried the Belgum one. They first told me “we can deal that”. After 40 (!!) minutes, the costumer service of OV-Chipkaart had to say “sorry no way”. He then promissed me to send me the contact form by email … Unfortunately I never got it
2)
- Robert B
An iDeal payment from a foreign Revolut IBAN should work fine (e.g. for an e-ticket), but the Mijn NS account system is picky when it comes to IBAN and addresses and only accepts NL. This is against EU regulations but Customer Service can help.
Thank you Robert, buying a ticket is in fact no problem, the problem is to suscribe “plans” like the the Dar Voordeel Deal ordering at the same time a OV-Chipkaard.
And here the Costumer Sercive told me inable to help me (on phone, twice, and also on chat).
3)
- danhub
- Reisadviseur
I also haven't had any problems changing a Dutch IBAN into a Lithuanian Revolut IBAN using Mijn NS. I've done that at least a couple of times.
Thank you Danhub, as a Swiss costumer, we get from Revolut a GB and a Swiss IBAN, no EU one, could the NS moderator tell me if I can order the Dar Voordeel Deal ordering at the same time a OV-Chipkaard and pay in the end with a Swiss or GB Revolut IBAN.
As you know, if it is not working in the end, I get a error message and all the “work” is lost ..
If the NS moderator would be 100% sur, I will try again ...
+3
I also haven't had any problems changing a Dutch IBAN into a Lithuanian Revolut IBAN using Mijn NS. I've done that at least a couple of times.
Ok, will try that tomorrow.
Reputatie 5
I also haven't had any problems changing a Dutch IBAN into a Lithuanian Revolut IBAN using Mijn NS. I've done that at least a couple of times.
+3
In the past I've ordered a NS Flex subscription with a Revolut account with a Lithuanian IBAN twice and it worked just fine. I also didn't have any problems with the Ideal (verification) payments.
Sure, manual iDeal payments will be accepted from anywhere but changing your IBAN to anything non-NL in Mijn NS fails.
Reputatie 5
In the past I've ordered a NS Flex subscription with a Revolut account with a Lithuanian IBAN twice and both times it worked just fine. I didn't have any problems with the Ideal (validation) payments or with the monthly direct debits.
+3
To order a card you can fill in a claim via Contact form - OV-Chipkaart.nl. If the site is blocked maybe you can try a vpn. Otherwise you can reach the customer service of the OV-chipcard by reaching our customer service by phone and choose option 1 and then choose option 3.
Strange, because a while ago OV-chipkaart lifted the restriction to log in from abroad (except maybe from India or other high-risk countries).
A VPN with a EU ‘PoP’ should work, but might be recognized as such so no guarantees.
To order a card you can fill in a claim via Contact form - OV-Chipkaart.nl. If the site is blocked maybe you can try a vpn. Otherwise you can reach the customer service of the OV-chipcard by reaching our customer service by phone and choose option 1 and then choose option 3.
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