Hello everyone,
I have been travelling back and forth today in 2nd class, but I received an email about extra money that I need to pay because of a 1st class “supplement”. I don’t really understand, I never seat on the red chairs… Would you know what is it about?
Thank you for your help!
Beste antwoord door Erryt NS
Hello Durand, welcome at our community,
Indeed, it is not about whether you werse sitting in a red seat, but if you were in the first class. The best thing to do is to reach our customer service to see if antyhing can be done about the fine.
Hello Durand, welcome at our community,
Indeed, it is not about whether you werse sitting in a red seat, but if you were in the first class. The best thing to do is to reach our customer service to see if antyhing can be done about the fine.
Hello,
On September 9, 2024, I was charged a corrective fare of €20.00, which I will receive on the next invoice. This charge was for not having a 1st class supplement, but I wasn't in 1st class. How can this be corrected?
Thank you.
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