Naar NS.nl

Reacties geplaatst door R Jukkala

4 Reacties

R
R JukkalaSprinter
gevraagd in Abonnementen

Refund against my Invoice.

That looks like a payment to our NS Flex season tickets IBAN number. You can best contact customer service to take a look at these invoices together. It looks like something's gone wrong. Sure, Thank you Laura.

6
R
9 maanden geleden
R
R JukkalaSprinter
gevraagd in Abonnementen

Refund against my Invoice.

That's strange. Can you tell me from which account the € 119,16 was credited from? It is from NL14ABNA 0576 8506 75

6
R
9 maanden geleden
R
R JukkalaSprinter
gevraagd in Abonnementen

Refund against my Invoice.

Welcome to our NS Community, R Jukkala. From which date is the invoice? And have you checked in your My NS-account whether or not we have the correct IBAN? Around August 4th may mean 5 work days sooner or later, around that date. So it is still possible. Thanks Laura for the update. I am bit confused with the Invoice received after termination of my card.Here is my situation:Failed to maintain enough credit (353.80) from my side in account for automatic debit which will happen every month 23rd. Since, I have not maintained enough credit, it is auto debited (353.80 Euro) from my account on 27th July instead of 23rd July. Later, I have received Termination mail on 31st July along with Invoice saying that “Het door u te ontvangen bedrag van € 262,49 wordt omstreeks 4 augustus 2023 door NS bijgeschreven op uw rekening NL** **** **** ***1 66” On 2nd August, I have received 119.16 Euro from NS. I am bit puzzled what exactly has happened here. 

6
R
9 maanden geleden
R
R JukkalaSprinter
gevraagd in NS Flex

Termination of NS subscription due to late payment

Hi R. Jukkala and welcome at the NS Community! Unfortunately, it's not possible to restart your existing subscription. It's best to order a new subscription once your payment is received. Thanks Rory.1. How long I can't use this subscription?2. Would you suggest any best subscriptions (I need to travel between Eindhoven and Nijmegen 3 times in a week). 

4
Laura NS
Moderator
9 maanden geleden
Voorwaarden